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Privacy Policy

Last updated: May 1st, 2025

 

Your Privacy Matters to Us

At Balinakill Country House, we’re committed to protecting your personal information and being completely transparent about how we collect, use, and store it.

This Privacy Policy explains what data we collect, why we collect it, how we use it—and your rights when it comes to your personal information.

If you have any questions, just get in touch—we’re always happy to chat.

 

Who We Are

We are Balinakill Country House Holidays Ltd, operated by Ann Darby, and we act as the “data controller” of your personal information.

You can contact us at:

📍 Balinakill Country House, Clachan, Tarbert, Argyll, PA29 6XL

📧 ann@balinakillcountryhouse.com

 

What Information We Collect

We collect personal data when you:

  • Fill out a form on our website

  • Request a brochure or quote

  • Subscribe to our mailing list

  • Interact with us via email or social media

This may include:

  • Your name

  • Email address

  • Phone number

  • Event or booking details

  • Any other information you choose to share

We also use Google Analytics and Meta Pixel to understand how people are using our website. These tools collect anonymised data like browser type, device, location, and page visits.

 

How We Use Your Information

We only use your data when we have a lawful reason to do so. Typically, that includes:

  • Responding to your enquiries

  • Sending you our brochure or planning guide

  • Providing a quote or availability info

  • Following up on your event or booking plans

  • Sending occasional updates (only if you’ve opted in)

We’ll never sell your data, and we don’t share it with third parties unless:

  • You’ve given us permission (e.g. to introduce you to a recommended supplier), or

  • We’re required to do so by law

 

Marketing Emails

If you opt in to hear from us, we may occasionally send you helpful updates, special offers, event inspiration, or local recommendations.

You can unsubscribe at any time by clicking the link at the bottom of our emails, or just reply and ask—we’ll make sure you’re removed right away.

 

Where and How Your Data Is Stored

We store your data securely using trusted platforms, including:

  • WiX (our website platform)

  • MailerLite (our email marketing tool)

These platforms are GDPR-compliant and take data protection seriously. While MailerLite may store data outside the UK (e.g. in the EU or US), they provide adequate safeguards under UK GDPR.

We only keep your personal data for as long as necessary—for example, to respond to your enquiry or manage your booking—and we regularly review and securely delete information that’s no longer needed.

 

Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Correct or update any information

  • Ask us to delete your data

  • Object to certain uses (like marketing)

  • Withdraw your consent at any time

To make a request, simply email: ann@balinakillcountryhouse.com

If you're not happy with how we handle your data, you can also contact the Information Commissioner’s Office (ICO): www.ico.org.uk

 

Cookies

Like most websites, we use cookies to help improve your browsing experience and understand how people use our site.

You’ll see a cookie banner when you first visit—by continuing to browse, you agree to the use of cookies.

You can change your cookie settings at any time in your browser.

 

Updates to This Policy

We may update this policy from time to time to reflect changes in our services or the law. The latest version will always be published here, with the date at the top.

 

Thank you for trusting us with your information.

We’ll always treat it with the same care we’d want for our own.

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